Frequently asked questions

For guests

1. Are the listings real?
Yes. Our team reviews every listing and host before it is published. If something is not as described, contact us within 24 hours of check-in.

2. How do I pay?
By PayPal (any major debit or credit card, no PayPal account needed) or by NCB bank transfer / Lynk. Bank-transfer bookings are confirmed once the payment lands.

3. Is there a guest service fee?
No. The price shown is the price you pay.

4. Can I pay in Jamaican dollars?
Prices are set in US dollars. You can view JMD estimates on the site, and bank-transfer payments in JMD are accepted at our posted rate on the day.

5. What if I need to cancel?
See our Cancellation Policy. Refund terms depend on how far ahead you cancel.

6. How do I contact my host?
Through the messaging inbox in your account once your booking is confirmed.

For hosts

7. Does it cost anything to list?
No. Free Host gives you unlimited listings at no charge. Pro Host ($19/month) adds featured placement.

8. How much do you take?
One flat commission on paid bookings, 10% total, deducted before your payout — you keep 90%. No listing fees and no guest service fees. See Pricing.

9. How and when do I get paid?
By NCB bank transfer or Lynk after the guest checks in. Add your payout details in your profile.

10. Can I also list on Airbnb?
Yes. Keep your calendar in sync from your dashboard so you never double-book.